FAQ
Questions buyers ask first.
What information is needed for a quotation?
Send the product family or SKU, estimated quantity, destination, intended use and any customization or document requirements.
How is the MOQ confirmed?
MOQ is confirmed by SKU, packing configuration and order requirements. We will confirm the applicable MOQ with the product specification and quotation.
Can buyers request samples?
Samples can be arranged after the product, lid configuration and delivery details are confirmed. Sample timing and freight are confirmed in writing before dispatch.
What are the payment terms?
T/T terms are 30% deposit and 70% before shipment. For sea shipments, the balance is payable before vessel loading. PayPal is accepted for sample-related charges and small orders, subject to prior confirmation. Payment, delivery and quality-claim terms are confirmed in writing before order acceptance.
How are production time and shipping quoted?
Lead time is confirmed with the written quotation after the product, quantity, packing and production schedule are reviewed.
Can a buyer arrange third-party inspection?
Yes. Buyer-appointed pre-shipment inspection is welcome. Inspection scope, scheduling and costs are confirmed in advance.
How are quality issues handled?
Report visible damage, shortages, incorrect items and other normally identifiable issues within 10 calendar days of actual receipt at the agreed destination. Defects not reasonably identifiable during initial inspection should be reported promptly after discovery. Verified issues attributable to us are resolved by replacement or credit as agreed in writing with the buyer.
How long is production and delivery?
Lead time is confirmed with the written quotation after the product, quantity, packing and production schedule are reviewed.