ORDER-SPECIFIC RESOLUTION

Quality Claims & Returns

Verified quality issues attributable to us will be resolved by replacement or credit, as agreed with the buyer. Third-party inspection welcome.

Report visible issues within 10 calendar days of receipt at the agreed destination. Report defects not reasonably identifiable during the initial inspection promptly after discovery.

For issues attributable to us, we cover reasonable remedial freight costs, with arrangements agreed in writing in advance.

support@jrdelipack.com
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